Veneka × Serene Insurance
Digitising Distribution & Agent Management
Identity, collections, commissions, retention and self-service — on top of the platform you already run. A working walk-through, not slideware.
First engagement · Serene Insurance · 2026
Who is Veneka
Equalising access to financial services. Delivered.
90+financial institutions
30+countries live
PCI DSSLevel 1 certified
One platform — Indigo — five ways an institution reaches its customer:
Self-service kiosks
Onboard, issue, collect, 24/7 — beyond the branch.
Instant & branch issuing
Card-in-hand in minutes, at branch or agent.
Identity & e-KYC
Ghana Card verification inside the flow.
Collections & payments
MoMo/card/bank, reconciliation, billing engine.
Portals & orchestration
Back-office, campaigns, portfolio, commissions.
Footprint
Veneka across Africa
90+financial institutions
30+countries
Headquartered in Johannesburg, with regional offices in Ghana, Kenya, Rwanda, Zambia, Zimbabwe and Botswana and live deployments across West & Central Africa.
A local delivery team in Ghana — not a fly-in vendor.
What you might not know
Not a kiosk vendor — a distribution & payments platform
Identity in production
Ghana Card verification is already live inside a tier-1 Ghanaian bank's issuance flow — this is proven, not a prototype.
Collections + billing engine
Our fee-billing / collections engine runs live inside multiple banks — recurring debits, reconciliation, dunning.
Portfolio & Campaign Manager
Engagement + retention layer that monetises usage data — a 38% dormancy-reduction opportunity identified on a real portfolio.
The moat
Nobody else stitches issuance, self-service and orchestration into one owned platform — most rivals sell a box or a single point tool.
Why we're here
Your growth story is built on distribution — that's exactly our lane
Fastest / Best Growing Insurer three years running, on branch expansion and service. The cheaper next lever is agents, collections and self-service. What we picked up from your floor — to confirm with you, not asserted:
- Fake / mismatched Ghana Cards caught only at NIC sticker upload — days late.
- Policies manually re-keyed from the agent portal into the NIC-push system.
- Only motor is straight-through; other lines stall on inspection & valuation.
- Agents fight field connectivity.
The picture
The agent-distribution lifecycle — where paper & cash leak
Recruit agent
Onboard / e-KYC
Sell in field
Collect premium
Pay commission
Renew
Self-serve
Every red step is manual, cash-based or verified too late today. This suite digitises each one — on top of your policy admin, never replacing it.
What stays yours
Policy administration, underwriting rules, product logic, the NIC/MID relationship.
What we add
The digital distribution, identity, collection, commission and retention layer around it, via APIs.
Lead capability · live demo
Identity verification at capture
Fraud killed at the point of sale — not days later at NIC upload
- Ghana Card read on the device; details auto-fill and lock (maker-checker) — the image is destroyed, nothing stored.
- Live selfie + liveness → NIA IVSP returns match / no-match against the register.
- L.I. 2523 (2026) makes biometric verification mandatory and restricts scanning/retaining the card — this posture is now the law, not a nicety.
Capability · live demo
Premium collection & subscriptions
Built for "no premium, no cover"
- MoMo/card/bank at point of sale — cover binds the moment payment lands, MID sticker issues.
- Opt-in anniversary auto-debit from a MoMo wallet or bank account — recurring premium, not one-shot.
- Automatic reconciliation: payments matched to policies, exceptions flagged — kills leakage and manual matching.
Capability · live demo
Commissions engine
From manual spreadsheets to automated, dispute-free payout
- Rules-based commissions computed from collected premium — only paid business earns.
- Transparent agent/broker statements — the end of commission disputes.
- One-click payout run. The same fee-billing engine already runs live inside multiple banks.
The game-changer · live demo
Retention — Portfolio + Subscription Manager
Automating revenue retention: engagement + payment orchestration
- Automated renewal journeys over SMS / WhatsApp / USSD at T-30, T-7, expiry and lapse.
- Renewal offer collects premium in-thread via MoMo — one tap, cover continues.
- Lapse win-back sequences recover the book that would silently walk. Retention is the cheapest growth you have.
Beyond identity
Document verification — remote, verified, disposable
The same engine, any document
Vehicle registration, roadworthy, DVLA papers — anything that used to need a physical original inspected can be captured, read and verified, then discarded.
Consumable by your chatbot
Customers self-submit documents remotely through your existing WhatsApp channel; they come back verified — no branch visit, no retained images.
This is what lets non-motor lines close in one interaction, and it rides on the same on-device capture already shown in the e-KYC demo.
Proven product · live demo
Self-service kiosk & branch digitisation
Distribution beyond agents, 24/7
- Customers buy, renew, verify (Ghana Card + NIA) and pay (MoMo/card) at a self-service terminal — sticker printed on the spot.
- Placed where the traffic is: branches, DVLA/licensing offices, malls, markets, universities.
- A proven Veneka product deployed with banks across Africa — now aimed at insurance self-service.
How it fits
An API layer on your stack — phased, pay-as-you-grow
Phase 1 — e-KYC at capture + digital premium collection, on motor. Kill fraud and premium leakage first.
Phase 2 — commissions automation + retention journeys. Arm and keep the agent book.
Phase 3 — self-service kiosk + document verification for non-motor lines.
Commercial shape
Pay-as-you-grow — per verification / per policy / per active agent. Cost tracks the premium the channel produces; no big upfront licence. We start with a pilot on one line so the numbers prove themselves.
Ghana tailwinds
We build for Ghana's rules, not around them
The rules working for you
- L.I. 2523 — biometric Ghana Card verification now mandatory.
- No premium, no cover + cover-note ban → digital = instant paid binding.
- Marine cargo s.222 (Act 1061) — compulsory local cover, live; your public agenda.
Rails we plug into
- Motor Insurance Database + *920*57# + QR stickers.
- Ghana Card + NIA IVSP as the identity anchor.
- MoMo as the collection rail — not cards, not credit.
Next step
A half-day working session with your team
Map the agent journey end-to-end with your IT and technical leads, and come back with a scoped pilot design.
- With Sampson Quashie (IT) and Michael Agbleke (GM Technical).
- Pilot candidate: e-KYC at capture + digital collection on motor, one region — numbers prove themselves before any wider commitment.
What we'd leave you with
This interactive suite (a link, works on your phone) and a two-page concept note tailored to Serene.
